Dealing with damp and mould

Some areas of your home are more prone to developing condensation. This tends to mostly happen in kitchens and bathrooms due to showering, cooking and other household activities. However, in cold areas or areas of little air movement this can also occur.

Condensation is the main cause of damp and mould, but there are steps you can take to prevent it.

You can:

  • Keep your home well ventilated.
  • Wipe away excess moisture around your home, especially on windows or doors.
  • Heat your home to reduce condensation. If you’re struggling with energy costs, our advice on utility bills could help.

Take a look at our damp and mould booklet [PDF] for more advice.

Read our damp and mould policy [PDF] for information on how we look after your home.

If you’re concerned about damp or mould issues please report this to our Customer Experience team.