Customer guides
We produce a set of guides for our customers. Your guide will tell you what you can expect from the services we provide to you. If you use or live at one of NCHA's care homes or services, there will also be some specific information about that location - ask your support staff for details.
- Your guide part one: your support
- Your guide part two: SMaRT
- Your guide part three: keeping you safe
- Your guide part four: your housing
- Your guide part five: service standards.
You can also download the guides as PDFs:
Your Guide
-
Your Guide Part 1 Your Support
Type: pdf Size: 272kb -
Your Guide Part 2 SMaRT
Type: pdf Size: 191kb -
Your Guide Part 3 Keeping You Safe
Type: pdf Size: 682kb -
Your Guide Part 4 Your Housing
Type: pdf Size: 906kb -
Your Guide Part 5 Service Standards
Type: pdf Size: 602kb