We produce a set of guides for our customers. Your guide will tell you what you can expect from the services we provide to you. If you use or live at one of NCHA's care homes or services, there will also be some specific information about that location - ask your support staff for details.
- Your guide part one: your support and medication charter
- Your guide part two: customer wellbeing
- Your guide part three: keeping you safe
- Your guide part four: your housing
- Your guide part five: service standards.
You can also download the guides as PDFs:
Your Guide Part 1 Your SupportType: pdf Size: 75kb
Your Guide Part 1A Medication CharterType: pdf Size: 113kb
Your Guide Part 2 Customer WellbeingType: pdf Size: 95kb
Your Guide Part 3 Keeping You SafeType: pdf Size: 324kb
Your Guide Part 4 Your HousingType: pdf Size: 433kb
Your Guide Part 5 Service StandardsType: pdf Size: 612kb