Contact NCHA

Do it online with My NCHA

With a My NCHA account, you can pay your rent, book a repair and manage your tenancy.

Faster than waiting on hold and available 24/7, with an account you'll be able to:

  • Report and manage your repairs
  • Check your balance and make payments online
  • View your account statements
  • Add and update your tenancy information
  • Manage your settings.

Email and online contact form

Fill in our online contact form, or send us an email:

If something in your home needs repairing, complete our repairs form.

Telephone us

Customer services: 0800 013 8555

We are open Monday to Friday, 9am to 5pm. Calls may be recorded.

If you'd like someone to be able to speak to us on your behalf, nominate them as an advocate.

Team phone numbers

  • Some of our phone numbers have changed recently, particularly in care and support - view our list of affected phone numbers  
  • NCHA Sales: 0345 650 1204 
  • To report anti-social behaviour, racial harassment or domestic violence please contact our Community Safety team on 0800 013 8555. The team are available from 9am to 5pm, Monday to Friday. Outside of these hours, a member of staff will take a message and you will be called back within one working day. If you are in immediate danger, please call 999.

Media enquiries

For all press enquiries, please contact our Communications and Engagement team: 

Visit us

If you're coming to visit us, you'll find maps and addresses on our office locations page.

Write to us

You can send post to our head office address:

Nottingham Community Housing Association
12/14 Pelham Road
Sherwood Rise

See addresses for our other office locations

What you can expect from us
When you contact us, you can expect us to meet our service standards.