Call our customer service team on 0800 013 8555 or 0115 844 3150, or fill in our online contact form. We are open Monday to Friday, 9am to 5pm, and on Saturdays from 8am to 12 noon. (Outside of these hours, call our emergency number: 0800 317 861.) Please be aware that some of our services have been disrupted by coronavirus.
Use our online form to contact us about anything from comments and suggestions to complaints and questions.
If you have a complaint about your home or our services, please let us know so that we can put things right.
If you've registered for our text service, you can text us for instant updates on your rent balance and other matters.
If you need someone to talk to us on your behalf, you’ll need to officially nominate them as an advocate.