Service standards

Our service standards tell you what you can expect from us. For example, the service standards for allocations set out what condition a home should be in when someone new moves in.

We're working with residents on changes to make our policies and service standards easier to read and use - we've started with antisocial behaviour, and more improvements will follow this year.

Please contact us if you require any of these documents to be translated into another language. 

Service standards