Service standards
Our service standards tell you what you can expect from us. For example, the service standards for allocations set out what condition a home should be in when someone new moves in.
We're working with residents on changes to make our policies and service standards easier to read and use - we've started with antisocial behaviour, and more improvements will follow this year.
Please contact us if you require any of these documents to be translated into another language.
Service standards
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Allocations Service Standard
Type: pdf Size: 446kb -
Anti-social Behaviour Service Standard
Type: pdf Size: 453kb -
Communication Service Standard
Type: pdf Size: 276kb -
Domestic Abuse Service Standard
Type: pdf Size: 263kb -
Home Ownership Service Standard
Type: pdf Size: 450kb -
Involving You Service Standard
Type: pdf Size: 274kb -
Managing Your Estate Service Standard
Type: pdf Size: 184kb -
Managing Your Rent Service Standard
Type: pdf Size: 270kb -
Property Services Service Standard
Type: pdf Size: 487kb -
Recruitment Service Standard
Type: pdf Size: 236kb -
Treating People Fairly Service Standard
Type: pdf Size: 171kb