Customer Committee

This important NCHA Board Sub-Committee has oversight on policies, strategic work and areas of performance that matter most to customers. It provides a strategic link between our Board and our customers.

The members of the committee include:

  • Chris Blackburn – customer and Board member
  • Lorelei Jarvis – Board member
  • Paul Parkinson – Board member
  • Angela Miller – customer
  • William Spencer-Aves – customer
  • Lesley Renton – customer.

This committee will be supported by customer panels looking at:

  • areas of neighbourhood management and repairs and maintenance
  • detailed scrutiny of specific performance outcomes
  • our work with customers who have care and support needs.
Angela Miller

I've been a NCHA customer for over eight years. When I saw the committee member role advertised, I didn't think I'd actually get it, but thought I'd give it a try. Now here I am, in a new position. I’m on a new committee and I sincerely hope I can bring a fresh perspective, new ideas and a clear voice pushing NCHA customers’ thoughts and opinions forward in the future.

Angela Miller, Customer Committee Member
William Spencer Aves

As a current NCHA customer for many years, and with a very keen interest in social housing, I have been actively involved in various customer involvement and engagement activities. I’ve been a part of Scrutiny and Collective Panels, task and finish groups, improving anti-social behaviour standards and the Annual Report 2020/21 project. Over time, I have gained valuable insight into the variety of service standards and policy processes of the business. I was able to make a real difference by making recommendations for service improvements for the benefit of NCHA customers. This in turn, encouraged me to further participate at a more strategic level by joining the Customer Committee. I feel very privileged to be part of this exciting venture.

William Spencer-Aves, Customer Committee Member
Lesley Renton

I currently live in a shared ownership home. My husband and I have three children, all in their twenties. As my children are all in the process of looking for their own homes or have only recently moved into their own homes, I’m aware of how difficult it is to get on the property ladder. It’s even difficult to find properties for affordable rent. Good, quality, social housing is so important. I’ve spent many years working in the local community, supporting clients who are having difficulty in obtaining tenancies and supporting clients to maintain their tenancies. I believe my years of work experience and my own personal experience will help me to provide a balanced view and voice of the customer.

Lesley Renton, Customer Committee Member