Customer panels

It's important that our customers are at the heart of what we do.

We're developing our customer involvement structure to reflect this and recruiting customers to join new panels. These panels will support the work of our Customer Committee. 

Within these groups, you can join other customers in four to eight meetings a year to discuss key topics that relate to our work. You’ll then work together to submit plans for improvements and keep an eye on agreed changes.

Scrutiny Panel

This panel will act as NCHA’s critical friend, investigating what’s happening with services and suggesting improvements. It will have one Panel Chair and six members. 

Homes and Neighbourhood Panel

This panel will look at your experience of our services, providing a place for customers to be heard. It will have one Panel Chair and 10 members.

Contact us if you’re interested in getting involved. We can cover expenses and give you the training needed to develop in your role.