Customer panels

It's important that our customers are at the heart of what we do.

We're developing our customer involvement structure with new panels to support the work of our Customer Committee

Within these groups, you can join other customers in four to eight meetings a year to discuss key topics that relate to our work. You’ll then work together to submit plans for improvements and keep an eye on agreed changes.

Scrutiny Panel

This panel acts as NCHA’s critical friend, investigating what’s happening with services and suggesting improvements. It has one Panel Chair and six members. 

Homes and Neighbourhood Panel

This panel looks at your experience of our services, providing a place for customers to be heard. It has one Panel Chair and 10 members.

Contact us if you’re interested in getting involved. We can cover expenses and give you the training needed to develop in your role.

Natalie Robinson

Hi I’m Natalie Robinson and I’m the Chair for the Scrutiny Panel. I’m also a shared owner in one of NCHA’s properties and a solicitor in my day job. I wanted to get involved, because I’m an NCHA customer myself. I want to do a deeper dive into what NCHA does and look at what services they provide to their customers.

Natalie Robinson
Chair of Scrutiny Panel
Simon Leyden

I was fortunate to move into a brand new NCHA home, some time ago. Most of my working life has been spent in further education, teaching and providing learning support. I’m keen to branch out and I’m especially interested in housing issues.

I hope the Homes and Neighbourhood Panel can play a pivotal role in improving the experiences of customers, both in their homes and communities. Panel members bring their own skills and particular areas of interest. We also have the benefit of closer connections with other NCHA customers.

Simon Leyden
Chair of Homes and Neighbourhood Panel