It's important that our customers are at the heart of what we do.
We've developed our customer involvement structure with two panels to support the work of our Customer Committee.
Within these groups, you can join other customers in four to eight meetings a year to discuss key topics that relate to our work. You’ll then work together to submit plans for improvements and keep an eye on agreed changes.
This panel acts as NCHA’s critical friend, investigating what’s happening with services and suggesting improvements. It has one Panel Chair and six members.
Homes and Neighbourhood Panel
This panel looks at your experience of our services, providing a place for customers to be heard. It has one Panel Chair and 10 members.
Contact us if you’re interested in getting involved. We can cover expenses and give you the training needed to develop in your role.
Homes And Neighbourhood Panel GuidelinesType: pdf Size: 492kb
Scrutiny Panel GuidelinesType: pdf Size: 439kb