Kitchens and bathrooms
We will maintain your bathroom and kitchen and carry out any necessary repairs. You may be charged for some repairs if they are deemed to have been necessary as a result of damaged caused by you. For example, damage to kitchen units and worktops caused by misuse or neglect; burns and damage to worktops; water damage to kitchen units and flooring caused by leaks which have not been reported to NCHA.
New kitchens and bathrooms
Bathrooms and kitchens are replaced on a cyclical programme. Kitchens are flagged for replacement every 30 years and bathrooms every 40 years. This is a general guideline, and applies if no specific problems have been identified.
Our technical inspectors carry out a survey every few years to assess the condition of our buildings. This is called a stock condition survey. If your home is due to be inspected, we will contact you in advance, usually by letter, to advise you of your scheduled appointment date. If you need to change the appointment, please contact us.
During the survey we will update our records to indicate when a kitchen or bathroom is due to be replaced. You can request an inspection of your home at any time - simply contact us.
Cookers, ovens and hobs
The responsibility for the repair and replacement of built-in ovens and hobs differs depending on the type of tenancy you have - it will be detailed in your individual tenancy agreement and sign-up paperwork.
NCHA is responsible for maintaining the gas and/or electricity supply to your cooker, but we will not connect it to the supply. If you require a cooker to be connected, you will need to employ a qualified gas engineer or electrician to do this for you. We're only required to provide one type of connection for your cooker - either gas or electricity. It may be possible for you to have the supply changed from one to the other, but again, you'd need to employ a qualified gas engineer or electrician to carry out this work.