Your responsibilities

As a resident in one of NCHA's homes, you are responsible for:

  • Blocked sinks, baths and hand basins
  • Infestations - for example ants, wasps, rats and mice. Many local authorities provide a pest control service - there may be a fee for their services, but some work is carried out free of charge. Contact your local council or check their website for information. 
  • Internal door handles - this includes reattaching any handles that may come off, and replacing handles if they are not working
  • Cupboard catches and hinges
  • Plugs and chains to sinks, baths and hand basins
  • Minor plaster cracks and similar repairs
  • Lock changes caused by loss of keys
  • Replacing light bulbs - our information on lighting and bulbs may help
  • Pressurising your gas boiler
  • Bleeding your radiators.

You are responsible for repairing any damage caused by yourself, your family or visitors, even if it is an accident. Repairs should be reported to NCHA in a timely manner and unless you are reporting an emergency, you must allow access for our staff and contractors to carry out these repairs during normal working hours.

Please be aware that you may be charged for repairs and damage caused to your home and neighbouring properties as the result of a failure to report a repair or to allow access.

Helping us to help you

  • Please report repairs promptly.
  • Give our staff and contractors safe and reasonable access to your home. 
  • Please don't smoke while our staff and contractors are working in your home.
  • Please make sure there is a responsible adult present when our staff or contractors are there.
  • Let us know as soon as possible if you need to change your appointment time.
  • Get written permission from us before you carry out any improvements to your home that could affect fixtures and fittings, or the structure as a whole.
  • Leave the home in a clean and tidy condition when you move out (you'll be charged if we need to carry out repairs or clear away rubbish).