Tenant handbook

Please note: if you are a home owner, a resident in an almshouse, or a tenant on a six-month assured shorthold tenancy who has paid a deposit, this section may not apply to you.

Our tenant handbook sets out what you need to know to manage your home and your tenancy.

Front cover of the NCHA tenant handbook.Inside the handbook you’ll find information on:

  • Paying your rent
  • Reporting repairs and making home improvements
  • Staying safe at home
  • Getting extra support when you need it
  • Feedback and complaints.