What is a Work Planner?

Meet Jane and read about her experience in our Property Services team.

In April we’re bringing our responsive repairs in-house and expanding our team to allow us to better serve our customers and the 10,000 homes we own and manage. We’re hiring work planners, so we met with Jane to find out what her role is like. Here’s what she had to say:

“I have been working in the Property Services team for the last 18 months and we play a crucial role in planning and scheduling housing maintenance for our Trades teams.

“There are six work planners in each team and we work closely and share our knowledge and experience. It is a really busy but supportive office and I get to work from home a couple of days a week. I am responsible for diagnosing customers’ problems in their homes and estimating the work hours for the repair or maintenance task required.

“It is important we plan the work schedules accurately, so attention to detail and good communication is important in this role. We need to ensure the customer is fully informed and the team member working on the job has all the information and equipment required to complete the job effectively and efficiently.

“I am the first point of contact for the Trades team working in our customers’ homes. We chat through the workload every morning to ensure they are fully informed. If there are issues on the day, where they cannot complete a job or they require additional equipment, I will liaise with the customer to reorganise another visit.

“I personally love the job and look forward to seeing the team grow and deliver a first class service to our customers.”

Looking for a new job? View our Work Planner job vacancy and other job opportunities at NCHA.

Meet Jane

Watch our video of Jane talking about her experience as a Work Planner in our Property Services team.

Customer Service Officer On Phone