Do you know a customer who deserves to win an award?

This year, to mark our 50th anniversary, we’d like to recognise some of our customers who have achieved great things, so we’ve launched our Better Lives Awards.

We’re encouraging all customers to think about who they could nominate for an award. Do you know someone who’s come through tough times and is now doing really well? Have you got a neighbour who’s done something fantastic for the local area? This could be an individual, or a group of people who’ve worked together.

These are our three award categories for our customers:

  • Customer journey award: This award is for a customer who has overcome significant barriers, issues or situations to achieve incredible outcomes.
  • Community hero award: This award is for a customer who has made a significant impact on their community, neighbours or co-residents, either with an ongoing initiative, or a one-off event.
  • Community group award: This award is aimed at a community or resident group who have worked together to achieve a great outcome that benefits others.

All Better Lives Awards categories

There are seven award categories in total that we're inviting customers to nominate people for, and you can have a look at the full list of Better Lives Awards categories.

Make a nomination

You can make a nomination online. The deadline for nominations is 4pm on Wednesday 12 July 2023. If you have any difficulties making a nomination, call us on 0800 013 8555 and we’ll be happy to help.

Awards ceremony

We’re planning to hold our awards ceremony on Wednesday 4 October 2023 - and if you want to watch, you’ll be able to tune in online. We’ll provide details on how to do that closer to the time on our website and social media channels. We’ll also email you if you’ve submitted a nomination.