Upskilling our housing colleagues

We met with Georgina, a Property Services Work Planner who’s recently completed the CIH Level 3 Housing and Property Management apprenticeship.

Here’s what she had to say about her learning journey:

“I felt it was the right time to progress my career in housing and consider my professional development. So I approached my manager who was fully supportive of me gaining a professional qualification. Within a couple of days she came back to me with the CIH Level 3 Housing and Property Management apprenticeship.

“I took a look through the course content which was delivered by Access Training. It was exactly what I was looking for, and there was the added bonus that it was fully funded by NCHA and the government. It was a 24 month course, and it required me to have 20% of my contracted hours allocated to ‘off the job training’. This could be used for assignment work, training courses, online lessons and anything else that contributed towards my knowledge and experience related to any of the course modules.

“The lessons were provided online via Teams every few months and I had a monthly catch up with my course assessor to keep me on track. There were a variety of people on the course from different housing associations and local authorities, but I was the only person from NCHA. It was good to hear other people’s experiences.

“I feel NCHA have supported me throughout and although the course was challenging at times, it was very enjoyable and valuable. I have improved my knowledge and understanding of housing services, legislation, regulations and the different roles within the sector. I have also been able to confidently help and support residents and colleagues with queries outside of my department, and/or signpost them to the right information, person or service.”

Want to work for an organisation that invests in their colleagues? Take a look at our job vacancies.