Who we work with

NCHA works with a range of local authorities, police, fire and ambulance services as well as other housing associations across the East Midlands. We also work with a number of national bodies and charities.

Email newsletters

NCHA works with Granicus to provide an email newsletter service. If you have signed up for our email newsletters, the email address you have provided will be stored in the US, under the EU US privacy shield, recognised by the Information Commissioner’s office.

Live chat

The live chat facility on our website is provided by a UK-based software company called Puzzel. Our privacy policy contains information about how they process and store your data.

My NCHA, our customer portal

The My NCHA customer portal is delivered by Hallnet/Active Housing, working in partnership with NCHA. Our privacy notice for My NCHA explains where your data will be stored if you use this service. Much of NCHA’s repair work is carried out by Fortem, who have access to customer data in accordance with the terms of our contract with them.