STAIRS

Your information

Under the Social Tenant Access to Information Requirements, social landlords like NCHA are required to share information about the management of our homes. You can download the relevant documents below. 

Documents And Files

Governance and decision making

Information about NCHA's purpose, governance, leadership, and customer-focused strategic decision-making.
Governance and decision making

Spending

View our annual accounts and related documents.
Spending

Housing stock management

Our stock management documents include reports and strategies relating to the homes and buildings we look after. 
Housing stock management

Performance

We publish detailed reports about our performance, including inspections and Tenant Satisfaction Measures.
Performance

Housing services

Information on everything from rent and repairs to benefits and boilers. You'll also find information on our self-help support scheme.
Housing services

Lists and registers

View NCHA's performance against a range of compliance targets. 
Lists and registers

Social housing management

Documents relating to NCHA's policies and procedures for tenants. 
Social housing management

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