Health and Safety:
Our commitment to you
We promise to create and maintain safe, healthy homes and communities. Key areas we’re committed to delivering an excellent service are detailed below.
Fire and building safety
- Homes are fitted with functional smoke alarms and, where needed, carbon monoxide alarms
- Regular testing and annual safety reviews are completed
- Fire risk assessments, emergency escape routes, and customer guidance on safe practices are carried out and available for customers to see/provide feedback on
- Read about how we manage safety in high rise buildings
- Read our fire safety booklets and find out how you can give feedback.
Damp and mould prevention and management
- Read our promise around damp, mould and condensation
- We’re vigilant around hazards and health risks, especially for asthma sufferers and vulnerable tenants
- If an issue with damp and mould is reported, we deliver prompt investigation in line with Awaab’s Law
- We’ll tackle root causes (e.g. leaks, ventilation), not just the symptoms.
Asbestos management
It’s unlikely that homes have asbestos and, where they do, please be reassured there shouldn’t be a safety issue if it’s left undisturbed. If work is needed to remove or manage asbestos, we’ll:
- Risk-assess the situation before carrying out any maintenance or repair work
- Ensure safe removal or management by qualified teams
- Give clear guidance for customers if asbestos-containing materials are found
Making changes in your home (DIY)
- You must always get permission before making any changes to your home - see the Tenant Handbook for guidance
- Our policy ensures alterations are safe, compliant, and professionally inspected.
Legal compliance
We're compliant with all relevant legislation and standards: HHSRS, Awaab’s Law, Housing Acts, and fire safety regulations. Our proactive approach means we carry out routine safety inspections and testing, and scheduled servicing of alarms and equipment.
We’re accredited with the Royal Society for the Prevention of Accidents (RoSPA).
Our teams carry out regular risk assessments covering:
If you've got any concerns about possible health and safety risks in your home, including damp and mould, please contact us so that we can investigate and take action.
