STAIRS

Your information

Under the Social Tenant Access to Information Requirements, social landlords like NCHA are required to share information about the management of our homes. You can download the relevant documents below. 

Documents And Files

Governance and decision making

Information about NCHA's purpose, governance, leadership, tenant engagement and customer focused strategic decision-making.
Governance and decision making

Spending

Spending, grants, use of service charge revenue.
Spending

Housing stock management

Plans, maintenance work, progress towards net zero, stock transfers.
Housing stock management

Performance

Inspections outcomes, ratings, performance reviews, evaluation reports, Tenant Satisfaction Measures, media releases, complaint metrics, information request data, information request responses, health and safety performance and assessments, maintenance work, number of evictions.
Performance

Housing services

Description of services, advice, and guidance for tenants.
Housing services

Lists and registers

Information held in registers required by law and other lists and registers relating to the management of social housing.
Lists and registers

Social housing management

Policies relating to the management of social housing.
Social housing management

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