What our customers say

Our customers have some great stories to tell. Below you can hear directly from people about the impact NCHA has had on their lives.

We also carry out regular customer surveys, asking our care and support customers to tell us about their experience of NCHA’s services.

William And Ellen With Blackpool Guide

Learning disabilities: Ellen and William

Over the years, Ellen and William have enjoyed many day trips out together, with support from NCHA.
Learning disabilities: Ellen and William
Phil Next To Patio

Mental health: Phil

Phil has found his feet and a place he hopes will be his forever home.
Mental health: Phil
Wayne In Garden

Mental health: Wayne

Wayne has achieved independence while staying close to his family.
Mental health: Wayne
Customer Stories Nigel

Homelessness: Nigel

Homelessness and health problems made life very difficult for Nigel, but with NCHA's support, he's been able to rebuild.
Homelessness: Nigel
Customer Stories Linda

Independent living: Linda

Linda survived a traumatic experience, and a supportive friend made all the difference.
Independent living: Linda
Customer Stories Pat

Domestic abuse: Pat

An abusive partner made Pat's life very difficult, but with the support of refuge staff, she's getting back on her feet.
Domestic abuse: Pat
Customer Stories Jonathan

Independent living: Jonathan

Jonathan has lived through some very difficult times, but has found a supportive place to call home at NCHA's Ben Mayo Court.
Independent living: Jonathan
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