Customer survey results 

We regularly ask our care and support customers to tell us about their experience of NCHA’s services. The results from our 2020/21 survey indicate:

  • 100% of customers agreed that ‘staff treat me well’, ‘staff are friendly’, and ‘staff listen to me’
  • 100% of respondents thought that NCHA does a good job
  • 97.2% of our customers are satisfied with NCHA’s services.

We’re delighted with these results, especially because they reflect the dedication and hard work of our colleagues during an incredibly tough year.

Survey results in detail