Customer survey results
We regularly ask our care and support customers to tell us about their experience of NCHA’s services. The results from our 2020/21 survey indicate:
- 100% of customers agreed that ‘staff treat me well’, ‘staff are friendly’, and ‘staff listen to me’
- 100% of respondents thought that NCHA does a good job
- 97.2% of our customers are satisfied with NCHA’s services.
We’re delighted with these results, especially because they reflect the dedication and hard work of our colleagues during an incredibly tough year.