Independent living for older people

Responses from people who have used NCHA's independent living for older people services
  Very satisfied Satisfied Not satisfied
Overall how satisfied are you with the service you receive from NCHA? 51.2% 42.7% 6.1%

 

Survey responses from people who have used NCHA's independent living for older people services
  Yes No Not sure
Are the scheme staff warm, caring and approachable? 93.8% 2.5% 3.8%
Is the scheme manager practical, helpful and attentive? 93.8% 2.5% 3.7%
Are you treated with respect? 96.3% 2.4% 1.2%
Are the scheme staff trustworthy and discreet? 92.5% 2.5% 5.0%
Do you feel safe and secure in your home? 90.2% 3.7% 6.1%
Have you used the SMaRT service in the last year? This may be through a pendant or pull cord. 47.6% 50.0% 2.4%
Were you satisfied with the response/service from SMaRT? 78.4% 13.5% 8.1%
Do staff encourage you to give feedback on the services provided to you? 71.6% 16.0% 12.3%
Have you used the Praise, Grumble and Complaint process in the last year? 29.3% 45.1% 25.6%
If you have made a Praise, Grumble or complaint, were you happy with the way we dealt with it? 91.3% 4.3% 4.3%
Are there activities at the scheme? 36.6% 52.4% 11.0%
Are you happy with the activities at the scheme? 92.6% 0.0% 7.4%
If you wish to and are able to do so, do you have the opportunity to run activities? 70.4% 18.5% 11.1%
Do you participate in communal activities? 75.0% 25.0% 0.0%
Are you happy with the communal facilities? 74.2% 21.0% 4.8%
Has living at the scheme made a positive difference to your life? 84.6% 5.1% 10.3%
If you had a family member or a friend who needed housing, care or support would you recommend us? 90.2% 6.1% 3.7%

 

Responses from people who have used NCHA's independent living for older people services
  Definitely not Rarely Sometimes Mostly Definitely
I am content with my friendships and relationships 1.3% 12.8% 15.4% 38.5% 32.1%
I have enough people I feel comfortable asking for help at any time 6.3% 12.5% 15.0% 22.5% 43.8%
I interact with people as often as I want to 3.7% 11.0% 23.2% 24.4% 37.8%