We’re experiencing higher calls than usual

We’re currently receiving a much higher volume of calls and emails than normal, which means it may take us longer than usual to respond.

Please accept our sincere apologies for any delays, and thank you for your patience while we work through increased demand.

What you can do

To help you get the support you need as quickly as possible:

• Check our website first
  Many common questions can be answered in our tenant handbook, information about repairs or your My NCHA account which may save you time waiting to speak to us.
• If you’re contacted about an appointment
  If you receive a call from our Property Services team to arrange an appointment, please listen to the full message. You may not need to call us back immediately, as the team will try to contact you again.
• Allow extra time for responses
  Our teams are working hard to respond to everyone as quickly as possible, but wait times are currently longer than usual.

We’re doing everything we can to improve response times and will keep you updated.

In the meantime, thank you for your understanding.