Rent increase from April 2024

All customers who have an April rent change will receive a letter this week detailing exactly what their new charges will be.

Every year, social housing landlords like NCHA increase rents broadly by the same amount as the rate of inflation (the Consumer Price Index plus 1%) as this allows us to continue to deliver our services. This level is set out for us, and other social housing landlords, by the Government.

This year’s rent increase is 7.7%. This applies to all affordable and social housing, shared ownership, supported housing, market rent and almshouse customers

Service charges

For customers who pay a service charge, water charge or resident charge, these payments may also change. The amount of the change will vary for each customer based on the services you receive and the anticipated cost of those services. Check your service charge on our website for details of what your service charge covers. Please see your letter for details on the cost.

If you need help

We recognise that the cost of living crisis is affecting many people at the moment and this rent increase may be difficult for some. If you’re struggling to pay your rent we have trained advisors who can support you. Please contact us and we’ll refer you to the best person to help. The information on our money and benefits pages also offers advice on how you can save money and budget for your finances.

About NCHA

The increase in our rent will help ensure that we can continue to invest in our homes and services. We are a registered charitable social landlord, which means that the money we get from the rent you pay and the homes we sell is invested in:

  • Improving our existing homes and services
  • Building new homes for rent and shared ownership.

In 2022/23 we built 465 new homes, and on average we spent £1,522 per property on major or planned works. We improved our support for customers in financial difficulty, and those experiencing issues in their home or neighbourhood, including domestic abuse.

Read more about how we spend our income in our annual report.