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Service Standards

Due to the current coronavirus pandemic we have suspended our usual service standards and introduced an emergency service standard. This covers all the key activities, which we will continue to deliver. 


Please visit our coronavirus pages for more information.

If you would like this these service standard translated or require a large print version, please contact NCHA’s Head Office on 0800 013 8555 or 0115 844 3150.

For more information contact your regional housing office on 0800 013 8555 or 0115 844 3150.