Paying your rent: ways to pay

Direct debit payments

With Direct Debit, payments can be made directly from your bank on a weekly, fortnightly or monthly basis.

Contact us if you'd like to set up or amend a Direct Debit payment. 

If you have an existing Direct Debit that you'd like to alter or amend, please contact us. NCHA has recently changed suppliers, so on your bank statement, you may see that your payment has been taken by BPS Re NCHA. You do not need to amend your payment instructions.

Direct payments from your bank account

We accept 'faster payments' from UK bank accounts.

  • Our payee name is: NCHA Ltd Rents
  • Sort code: 300002
  • Account number: 04113719

Your payee reference number is your tenancy reference number - you'll find this on your tenancy agreement or a rent statement. You can also contact us to check your tenancy reference number.

Telephone payments

You can pay over the telephone using a credit or debit card at any time:

  • Call us on 0800 013 8555 and follow the instructions.
  • You will need to enter your unique telephone payment reference number. We've sent a letter to all customers containing this information - please contact us if you need assistance. 
  • This is an automated phone line: enter your details using your telephone keypad.

All our telephone payments are secure.

Online payments

Need to make a quick payment to us? On the phone it takes around five minutes, but you could do it in seconds using your My NCHA account.

Benefit payments

If you get Housing Benefit or Universal Credit, you can ask your local council or Universal Credit if they can pay the rent directly to NCHA. If you need help please contact Your Money Matters on 0800 013 8555.

NCHA payment card

You can use your NCHA payment card to make payments at a PayPoint and the Post Office.

You will be issued with an NCHA payment card at the start of your tenancy – please contact us if you don’t have one, or need a replacement.

About your rent

Your tenancy agreement states that you must pay rent to NCHA in advance. There are a number of ways that you may pay your rent to us – every week, every two weeks, every four weeks or every month. However you pay your rent, your rent account should be in kept in advance by the same amount – for example, if you pay your rent every two weeks, your rent account should be two weeks in credit.

If you receive Housing Benefit, you still need to make sure your rent is paid in advance – please contact us to discuss arrangements. Download our leaflet on benefit changes and paying your rent in advance

If you're having difficulty paying your rent, please talk to us to see how we can support you.