Windows and doors
We look after windows and doors in our properties - repairing and maintaining them to ensure your home is secure.
Where repairs are necessary because of damage caused by you or someone in your home, you may be charged for the repair work. For example, if you lose your keys and need the locks changing (or if you/a locksmith causes any damage while trying to get in). If you are unlucky enough to be a victim of crime, make sure you ask the police for a crime number.
New windows and doors
We expect to replace windows and doors every 30 to 40 years, unless problems have been identified that mean it needs doing sooner.
Our technical inspectors carry out a survey every few years to assess the condition of our buildings. This is called a stock condition survey. If your home is due to be inspected, we will contact you in advance, usually by letter, to advise you of your scheduled appointment date. If you need to change the appointment, please contact us.
During the survey we will update our records to indicate when windows or doors are due to be replaced. You can request an inspection of your home at any time - simply contact us.