Sales privacy notice

What information do we collect and why do we collect it?

We collect information about you when you make an enquiry and when you buy a property from us. We need the information to process your sale and, if you are buying a shared ownership property, for the management of your lease. We also collect information when you voluntarily complete customer surveys or provide feedback.

How do we collect this information?

All information will be collected from you either personally or from information provided when you enter into an agreement with us. Data may be provided to us from third parties such as Rightmove or Help to Buy. This will be in the form of applications and any other forms completed to enquire about or apply for a property.

How will we use it?

We use the information you provide us with to respond effectively to your enquiries, process your application and sale and to manage your lease and/or service charge after you move in.

Who will we share it with?

We will share your data with the people or organisations who are dealing with your property purchase, for example solicitors and your mortgage broker.

Legally if it is deemed a legitimate business interest or vital it is possible some of your details could be shared with other organisations or statutory services, for example a local authority or energy provider.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at any time by contacting us. 

Access to your information and correction

You have the right to view any information the organisation holds about you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

How to contact us

Please contact our data protection officer if you have any questions in relation to this notice or the information we hold about you.


Last updated: November 2022. Review due: November 2023.