Spot the signs of cuckooing
Cuckooing is when a person takes over or tries to control someone else's home (for example, to use it for criminal activity).
Following feedback from our Care and Support Customer Voice group about this issue, we’ve launched new training for NCHA colleagues, and we want to raise awareness to help keep customers safe.
Who can be affected?
Anyone can be affected by cuckooing, but criminals often target people who may be more vulnerable. This may include people who live alone, are socially isolated, have physical or mental health conditions, experience drug/alcohol dependency, or are elderly.
Criminals may gain a person's trust by offering gifts, money or help before pressuring, manipulating or threatening them into giving access to their home.
Signs to look out for
Some common signs of cuckooing include:
- Frequent visitors at unusual times
- Unknown people regularly coming and going
- Cars stopping briefly outside the home regularly
- Damage to doors, locks or windows
- A home that suddenly looks neglected
- Increased noise, litter or anti-social behaviour
- Drug-related items such as needles, foil (etc.)
- Unexplained cash, clothing or other valuables
- Missing personal belongings or furniture.
Someone experiencing cuckooing may:
- Become withdrawn, fearful or anxious
- Stop engaging with family, friends or support services
- Avoid answering the door or meeting visitors
- Have new people regularly around them
- Lose keys or worry about who has access to their home
- Show signs of injury or changes in their wellbeing.
How to get support
If you think you or someone you know is being targeted by cuckooing, please let us know straight away. We'll listen, offer support and help you access the right services.
You can complete our online contact form or call us on 0800 013 8555
If someone is in immediate danger, call 999.
If something doesn't feel right, trust your instincts and speak to someone. Early support can make a real difference.
