New photo upload feature for repairs

Customers can now help us diagnose and fix repairs more quickly thanks to a new photo upload feature introduced by NCHA.

Following customer feedback and our ongoing commitment to improving services, we are making it easier for you to show us exactly what needs fixing. After you contact us to report a repair, you may be sent a secure link that allows you to upload photos of the issue directly from your phone, tablet or computer.

Benefits of sharing photos

This new feature will give our operatives a clearer understanding of the repair before they visit your home. By seeing the problem in advance, they can plan the job more effectively, bring the right tools and materials, and in many cases complete the repair on the first visit.

We know that waiting for repairs can be frustrating, particularly if further appointments are needed. This change is designed to help reduce delays, minimise disruption and improve the overall experience for our customers.

How to take and upload your photos

Uploading your photos is simple and secure. If suitable for your repair, you will receive a link via text message or email shortly after reporting the issue. You just need to click the link and follow the steps to upload your images. There is no need to download any apps or create an account.

Providing clear photos can make a big difference. Where possible, we recommend taking pictures from different angles and including a wider view of the area as well as close ups of the problem.

We’re going to be rolling out this system over the coming months, and we’re already using it for customers who report cases of damp, mould and condensation.

Thank you

We are committed to continually improving how we support our customers, and this is one of several changes aimed at making our repairs service more responsive and effective.

Thank you for your support in helping us improve our repairs service.