New dedicated damp and mould team

NCHA now has a specialised team dedicated to resolving and preventing damp, mould and condensation in our customers’ homes.

The Damp, Mould and Condensation team enable us to provide a proactive approach to managing damp and mould in our customers’ homes. They carry out work that prevents damp and mould occurring in the first place, like clearing mess from gutters, repairing damaged gutters and insulating lofts. But where it does occur, they will not only treat the problem, but also try and find the root cause of it to prevent reoccurrence.

Team manager Julie says: “The team are performing amazingly, we’re already seeing a reduction in cases of damp, mould and condensation reported on a monthly basis. They are fully equipped with kit to treat damp and mould, but they also carry advice leaflets which they can give to customers and talk about ways to help prevent damp and mould too.”

Watch our short film below to hear Julie talk in more detail about the work of the team and see operative Joshua Lloyd in action with the ‘gutter vac’.

You can find our damp and mould advice leaflet, plus our damp and mould policy, on our website.