Housing Ombudsman data breach

We have been made aware of a data breach affecting the Housing Ombudsman's case management system.

The incident has resulted in the contact details of people with Housing Ombudsman cases being exposed.

While the Housing Ombudsman has contacted those affected directly, we wanted to make all our customers aware of the issue and remind everyone to be cautious of any unusual or unexpected communications, even if they appear to come from an official source.

Help and advice

You can access independent help and advice from Action Fraud, the UK's national reporting centre for fraud and cybercrime.

You can also contact us if you receive a message about your tenancy that you are unsure about.

Next steps

As we learn more about the incident, we will work with any affected customers to help keep them safe. We will also review whether any additional measures are needed to support all our customers.

You can find out more about how NCHA handles customer data in our Privacy Statement.

For tips on staying safe online, visit our Online Safety for Adults page.