Grounds maintenance information
Some of our homes and neighbourhoods include shared outdoor spaces and communal grounds that we are responsible for maintaining.
We appoint specialist contractors to carry out this work on our behalf.
From time to time, we review and re-tender these contracts to ensure we are achieving the best value for money, receiving a high-quality service, and working with contractors who support our commitment to delivering social value in our communities.
We’re starting the procurement process for our next grounds maintenance contracts, which are due to start mid-2027. Customers who have a grounds maintenance service charge will start to receive consultation letters from this weekend.
As part of this work, we’ve been reviewing our grounds maintenance specifications and creating updated maps of the areas we maintain. This will help provide greater clarity for customers, colleagues and contractors about which areas are included within our service.
Request a copy of your grounds maintenance information
In the future, we will make our grounds maintenance specifications and maps available on our website. In the meantime, if you pay a service charge for grounds maintenance, you can request a paper copy of the specification and map for your area.
To request a copy, please contact us:
- Telephone: 0800 013 8555
- Email: hwservices@ncha.org.uk
