Help us improve our services

During October we’ll be calling around 900 customers to hear your feedback about our services.

A company called Service Insights Ltd will be making the calls on our behalf to ask you questions as part of our Tenant Satisfaction Measures survey.

What are the Tenant Satisfaction Measures?

Tenant Satisfaction Measures give social housing customers a way to compare their landlord’s performance against others and hold them to account.

There are 22 measures in total and they are split into two parts:

• 10 performance measures collected through management performance information.
• 12 customer perception survey measures collected through surveying customers directly.

You can read our latest Tenant Satisfaction Measures on our website.

How we’re surveying customers

Service Insights Ltd will be contacting customers at random and inviting them to participate in the survey. 

Taking part is voluntary and your answers can be kept anonymous if you wish.

It shouldn’t take more than ten minutes, and your responses are really important to us.

The call will come from a Nottingham area code (0115) and if you can’t answer they will leave a message or try again another time.

What will happen to the responses?

The responses will be collected by us and used to make service improvements. 

Annually, they’ll be submitted to the Regulator of Social Housing who will track the sector's performance to see where improvements can be made.

We’ll publish our results on our website and highlight what action we’ll be taking to ensure that we’re improving the services that we offer you.

We also publish the results in our annual report to customers.

What if I’m not contacted?

If you’re not contacted to be a part of this survey, we still welcome your feedback.

Find out how you can get in touch.