The service charges you pay cover a range of facilities and works. This depends on the type of property you live in. Select a topic below to find out more. For more information, please refer to your rent and service charge letter, or contact us.
- Choose a category
- Gardens and grounds
- Cleaning
- Safety and maintenance
- CCTV, lifts and aerials
- What's not included in my service charge?
- Choose a category
- Gardens and grounds
- Cleaning
- Safety and maintenance
- What's not included in my service charge?
- Choose a category
- Gardens and grounds
- Cleaning
- Safety and maintenance
- What's not included in my service charge?
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Trees, hedges and shrubs
Managing trees and hedgesNCHA surveys and manages the trees, hedges and shrubs on its land.
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Lawns and wildflower areas
Information about lawnsWe manage and mow communal lawns and wildflower areas.
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Lighting
Information about lightingWe manage external and communal lighting.
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Parking, bins and bikes
Information about parking and binsWe manage parking areas and paths, as well as bin and bike stores.
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Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
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Pest control
Report pestsWhat to do if you’re concerned about possible pests.
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Cleaning services
Cleaning services providedYour service charge covers the internal cleaning of communal areas.
-
Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Fire alarms and building safety
Safety inspectionsWe carry out regular inspections to keep our buildings safe.
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Building maintenance
Building maintenance servicesYour service charge covers aspects of building maintenance.
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Lighting
Information about lightingWe manage external and communal lighting.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
CCTV and aerials
Information about CCTV and aerialsSome NCHA locations are fitted with CCTV cameras and/or TV aerials.
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Lifts
Lift servicingWhere there is a lift in one of our buildings, it’s our responsibility to maintain it.
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Not included
Service charge exclusionsA list of things that are not covered by service charges in rented NCHA homes.
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Trees, hedges and shrubs
Managing trees and hedgesNCHA surveys and manages the trees, hedges and shrubs on its land.
-
Lawns and wildflower areas
Information about lawnsWe manage and mow communal lawns and wildflower areas.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Parking, bins and bikes
Information about parking and binsWe manage parking areas and paths, as well as bin and bike stores.
-
Scooter stores
Scooter storesIf there is a scooter store where you live, we will inspect it regularly.
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Cleaning services
Cleaning services providedYour service charge covers the internal cleaning of communal areas.
-
Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Building maintenance
Building maintenance servicesYour service charge covers aspects of building maintenance.
-
Not included
Service charge exclusionsA list of things that are not covered by service charges in NCHA's care homes and services.
-
Trees, hedges and shrubs
Managing trees and hedgesNCHA surveys and manages the trees, hedges and shrubs on its land.
-
Lawns and wildflower areas
Information about lawnsWe manage and mow communal lawns and wildflower areas.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Parking, bins and bikes
Information about parking and binsWe manage parking areas and paths, as well as bin and bike stores.
-
Scooter stores
Scooter storesIf there is a scooter store where you live, we will inspect it regularly.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Cleaning services
Cleaning services providedYour service charge covers the internal cleaning of communal areas.
-
Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Building maintenance
Building maintenance servicesYour service charge covers aspects of building maintenance.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Not included
Service charge exclusionsA list of things that are not covered by service charges in NCHA's independent living schemes.
-
Trees, hedges and shrubs
Managing trees and hedgesNCHA surveys and manages the trees, hedges and shrubs on its land.
-
Lawns and wildflower areas
Information about lawnsWe manage and mow communal lawns and wildflower areas.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Parking, bins and bikes
Information about parking and binsWe manage parking areas and paths, as well as bin and bike stores.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Cleaning services
Cleaning services providedYour service charge covers the internal cleaning of communal areas.
-
Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Fire alarms and building safety
Safety inspectionsWe carry out regular inspections to keep our buildings safe.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Building maintenance
Building maintenance servicesYour service charge covers aspects of building maintenance.
-
Long-term maintenance fund
Find out about long-term maintenanceSome properties have a savings pot to pay for large scale maintenance.
-
CCTV and aerials
Information about CCTV and aerialsSome NCHA locations are fitted with CCTV cameras and/or TV aerials.
-
Lifts
Lift servicingWhere there is a lift in one of our buildings, it’s our responsibility to maintain it.
-
Annual accounts
More about accountsWe prepare annual accounts showing how your service charges have been spent.
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Management fees
See what management fees pay forPart of your service charge covers the management of your building or development.
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Ground rent
Read about ground rentIf your property is built on land owned by someone else, you may have to pay ground rent.
-
Insurance
Insurance informationFind out what you need to know about buildings and contents insurance.
-
Leaseholder advice
Leaseholder Advisory ServiceInformation about an advice service for leaseholders.
-
Not included
Service charge exclusionsA list of things that are not covered by service charges when you own an NCHA home.
-
Trees, hedges and shrubs
Managing trees and hedgesNCHA surveys and manages the trees, hedges and shrubs on its land.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Parking, bins and bikes
Information about parking and binsWe manage parking areas and paths, as well as bin and bike stores.
-
Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Lawns and wildflower areas
Information about lawnsWe manage and mow communal lawns and wildflower areas.
-
Litter and fly-tipping
Report litter and fly-tippingWhat to do if your area has been affected by litter or fly-tipping.
-
Cleaning services
Cleaning services providedYour service charge covers the internal cleaning of communal areas.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Fire alarms and building safety
Safety inspectionsWe carry out regular inspections to keep our buildings safe.
-
Lighting
Information about lightingWe manage external and communal lighting.
-
Pest control
Report pestsWhat to do if you’re concerned about possible pests.
-
Building maintenance
Building maintenance servicesYour service charge covers aspects of building maintenance.
-
Long-term maintenance fund
Find out about long-term maintenanceSome properties have a savings pot to pay for large scale maintenance.
-
CCTV and aerials
Information about CCTV and aerialsSome NCHA locations are fitted with CCTV cameras and/or TV aerials.
-
Lifts
Lift servicingWhere there is a lift in one of our buildings, it’s our responsibility to maintain it.
-
Annual accounts
More about accountsWe prepare annual accounts showing how your service charges have been spent.
-
Management fees
See what management fees pay forPart of your service charge covers the management of your building or development.
-
Ground rent
Read about ground rentIf your property is built on land owned by someone else, you may have to pay ground rent.
-
Insurance
Insurance informationFind out what you need to know about buildings and contents insurance.
-
Leaseholder advice
Leaseholder Advisory ServiceInformation about an advice service for leaseholders.
-
Not included
Service charge exclusionsA list of things that are not covered by service charges when you own an NCHA home.
Which best applies to you?
Choose a category