Anti-social behaviour
If you are in immediate danger, please call the police directly on 999.
Contact us to report anti-social behaviour. If you're contacting us outside office hours, ring 0800 013 2653. The team will take a message, and someone will call you back to discuss what can be done.
What you can expect from us
Our anti-social behaviour service standard, which you can download below, sets out how we will respond to reports of anti-social behaviour. You can also download our anti-social behaviour and hate crime policy - this is the policy our staff follow as they work on a case.
The government has published a guide for social housing tenants who are experiencing anti-social behaviour. It explains who is responsible for tackling problems, and gives details of help and support available.
How we categorise anti-social behaviour
Category A+ includes cases involving harassment, intimidation, threat of or actual violence for the following reasons: age, disability, gender reassignment, race, religion or belief, sex or sexual orientation. We will make an initial response within one working day.
Category A includes cases involving drug dealing, children being at risk or any other criminal behaviour. We will make initial contact with the complainant within three working days.
Category B includes cases of persistent noise nuisance, disputes between neighbours, intimidating behaviour and children creating a nuisance. We will make initial contact with the complainant within seven working days of receiving the complaint.
Category C includes cases involving untidy gardens, dumping of rubbish, complaints about dogs, abandoned vehicles, graffiti or minor verbal abuse/noise nuisance. We will make initial contact with the complainant within ten working days of receiving the complaint.
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Anti-social Behaviour Service Standard
Type: pdf Size: 281kb -
ASB 01 Anti Social Behaviour And Hate Crime Policy
Type: pdf Size: 561kb
