If your home has a communal area, such as an entrance hallway or stairs, we'll test and service fire alarms and emergency lighting. We'll also look after lifts, communal door entry systems and automatic gates in car parks, where fitted.
The tests will be carried out by scheme managers, who are also responsible for general maintenance. They will report any necessary repairs to us - and you can request repairs in communal areas using My NCHA. We generally carry out painting and decorating in communal areas every six years.
Problems with lifts or fire alarms
If you spot a problem with a lift or a fire alarm in a communal area, please contact us. We answer the phone 24 hours a day, seven days a week, and will make sure it's dealt with promptly. (This applies even if the contact details for another company are listed on the equipment.)