Be part of our Community of Customers

When you join our Community of Customers, you become part of a group of residents who help shape the services we provide. It gives you the chance to get involved in a way that suits your lifestyle, interests and availability. There’s no pressure and no long-term commitment - you choose the activities that work for you.

As a member, you can take part in a wide range of opportunities, such as:

• Sharing your views on policies
  Help us make sure our policies are clear, fair and reflective of what matters to the people who use our services. You can give feedback online, over the phone or in person.

• Joining us on a neighbourhood walk-about
  Walk with our team around your local area to point out what’s working well and what could be improved. Your local knowledge is invaluable and helps us respond more effectively to your community’s needs.

• Taking part in a one-off consultation group
  Join other customers for short, focused sessions where we discuss specific topics or upcoming changes. These sessions are a great way to influence decisions and share your perspective.

• Helping us recruit new staff
  Get involved in selecting the people who work for your community. This might include helping shape interview questions or sitting on an interview panel — with full support and guidance from us.

We’ll always work with you to understand what you’re most passionate about and how you’d prefer to be involved. Whether you want to take part regularly or just occasionally, we’ll make sure the opportunities fit comfortably around your schedule.

If you're ready to get started, simply complete our get involved form or email customerengagement@ncha.org.uk.