Our commitment to you

We are committed to doing our best for each person we support, and will work to establish open communication with you right from the start. 

Family Charter

Our Family Charter outlines the ways that we will work with you to understand and serve your needs. It explains our commitment to respect family relationships, as well as the way that the Mental Capacity Act applies to our work. You can download a copy below. It covers: 

• A brief introduction to NCHA
• A summary of the Mental Capacity Act
• Our approach to working with family members.

If your loved one lives with us, think of this Family Charter as our pledge to listen to you, learn from you and do our absolute best for every person that we support.