Telephone support

It can be very reassuring to know that there's someone you can call on when you need them. Our Customer Wellbeing team, who are based in Nottingham, work 24 hours a day, seven days a week. They are friendly, kind and patient - and very knowledgeable. They go through an extensive training programme to ensure that they can support people with all sorts of concerns and issues. 

Our services

We offer a bespoke plan for each customer. This could include calls to check how you're feeling today, or to remind you about medication and appointments. We can also remind you about locking up at night to keep your home safe, and to help you establish and uphold routines around mealtimes and bedtime. 

No equipment is required to use these services - we simply use your existing mobile phone or landline.

Download our latest brochure about services offered by the Customer Wellbeing team. 

Meet the team

The Customer Wellbeing team (formerly known as SMaRT) offers telephone support to customers who are struggling with their wellbeing.

The team is managed by Customer Wellbeing Manager Sarah Wiest and her two Team Leaders, Julie Morris and Kimberley Clarke.

For an informal chat about the support you or your loved one might need now or in the future, call us on 0800 013 8555, or email