We're required to report back to the Regulator of Social Housing on the work we do and what our customers think about it. The Regulator calls this information Tenant Satisfaction Measures (TSMs).

The performance report from the Housing Ombudsman details decisions made about our organisation.

We have processes in place to make sure that our customers are heard at every level of the business.

We make improvements to our services based on the feedback our customers share with us.