Your voice matters

At NCHA, we believe the best ideas come from the people who matter most – our customers. That’s why we’re launching an exciting new Customer Oversight Group, and we’d love for you to be part of it.

What is the Customer Oversight Group?

It’s a space where your opinions, experiences, and suggestions help shape the way we work. From improving services to influencing future projects, this group gives you the chance to make a real difference and get paid too.

Why get involved?

• Have your say on what matters most to you.
• Help us improve the services you use every day.
• Be the first to hear about new ideas and initiatives.
• Connect with others who care about making things better.
• Get paid for your contributions as a thank you for your help.

What will you do?

You’ll share your views, review survey results or performance data, take part in discussions, challenge what NCHA does and make suggestions for how we can improve.

Each quarter, a smaller sub-group of the Customer Oversight Group will complete a detail review of a specific area or topic. This will give customers the opportunity to really scrutinise how NCHA works in this area, for example by interviewing staff, talking to other customers and looking at what other housing organisations do differently.

We do ask for your commitment to attend regular in person meetings where possible (typically every two months), but in return we will pay you up to £50 for every meeting you attend. This can be paid in gift vouchers if you prefer.

Ready to make an impact?

Your insight is invaluable – and together, we can create services that truly work for you.

The first meeting will take place on Thursday 29 January 2026.

Register your interest today and help shape the future of NCHA!