Mother and daughter duo making a difference
At NCHA, we believe that the best way to improve our services is by listening to the people who use them. That’s why our Scrutiny Panel plays such a vital role in shaping how we work.
This week is tpas’ (the tenant involvement specialists) National Involvement Week, a chance to celebrate the profound impact of involvement and to demonstrate the positive impacts it bring to communities, services and people’s live.
We’re shining a spotlight on two inspiring members of our Scrutiny Panel, Sabrina and Amina, a mother and daughter team from Nottingham, who are passionate about making a difference for our customers.
Sabrina and Amina’s story
Sabrina has been an involved customer for many years. She’s an active member of our Scrutiny Panel and really values to the opportunity to look closely into areas of our service, and most importantly, make recommendations for changes that can bring about improvements for lots of customers.
On turning 18, Amina was keen to follow in her mother’s footsteps and get involved too. Together they bring a unique dynamic to the panel. Their close family bond is matched by a shared commitment to helping others and ensuring that customer voices are heard, whilst their different ages give them different perspective and expectations too.
In their own words
Sabrina speaks passionately about her role on the Scrutiny Panel saying: “You learn a lot about the organisation, you start to understand how they run things and how they try to help tenants. Nothing is hidden, you learn about mistakes made and how NCHA tries to put them right too. It gives you a great insight into how the system works.”
Amina encourages other customers to get involved too: “I’d recommend anyone join a panel or get involved in some way, because everyone brings a unique perspective, and it’s important that younger people have their voices heard too.
Next steps
Amina recently started university so while her involvement in Scrutiny Panel will need vary around her academic commitments, she’s keen not to step away completely and we’re happy to keep her on board too.
Our customer engagement plan explains how NCHA listens to feedback, and delivers a culture of customer led service improvement.
We’re always looking for more customers to get involved in shaping our services. If you’re interested in joining the Scrutiny Panel or finding other ways to have your say, visit our Get Involved pages to learn more.
