We’re coming to your neighbourhood this May!
This May, teams from NCHA will be out and about across our neighbourhoods for our first NCHA Big Door Knock – and we’re really looking forward to meeting you.
We’ll be knocking on thousands of customers’ doors between Tuesday 12 and Thursday 14 May, taking time to say hello, check-in, and hear directly from you about what it’s like to live in your NCHA home. Your experiences, and ideas help us shape the services we deliver, so this is a brilliant chance for us to listen and learn.
Why are we doing the Big Door Knock?
Because your voice matters. By visiting communities in person, we hope to:
- Build stronger relationships with our customers
- Understand what’s working well in your home and neighbourhood
- Listen to anything you think could be improved.
Hundreds of colleagues from across NCHA will be joining in – including some who don’t usually get the chance to meet customers face‑to‑face. They’ll be supported by our specialist housing teams, so you might even see a familiar face.
When will it happen?
Tuesday 12 May to Thursday 14 May 2026
During these three days, you may receive a friendly knock on your door from NCHA colleagues. Every visit is simply a conversation – nothing formal and there’s nothing for you to prepare. We just want to hear how you’re doing, and say hello.
Looking forward to seeing you!
Your privacy and the Big Door Knock
As part of NCHA’s Big Door Knock, our colleagues will visit your home to listen to your experiences of living in an NCHA home and understand whether there is anything we can do to improve our services or better support you.
Taking part is optional. You do not have to answer any questions you do not wish to answer, and choosing not to take part will not affect your tenancy.
We’ll only collect information you choose to share with us. This may include your feedback, views about your home or neighbourhood, or details you want us to know so we can better support you.
Any information you choose to share will be kept safe and used only to help us understand what’s working well and improve our services. We won’t sell your data or use it for marketing.
To find out more about how we use and protect your information, read the full privacy notice.
