We’re coming to your neighbourhood this May!

This May, teams from NCHA will be out and about across our neighbourhoods for our first NCHA Big Door Knock – and we’re really looking forward to meeting you.

We’ll be knocking on thousands of customers’ doors between Tuesday 12 and Thursday 14 May, taking time to say hello, check-in, and hear directly from you about what it’s like to live in your NCHA home. Your experiences, and ideas help us shape the services we deliver, so this is a brilliant chance for us to listen and learn.

Why are we doing the Big Door Knock?

Because your voice matters. By visiting communities in person, we hope to:

• Build stronger relationships with our customers
• Understand what’s working well in your home and neighbourhood
• Listen to anything you think could be improved.

Hundreds of colleagues from across NCHA will be joining in – including some who don’t usually get the chance to meet customers face‑to‑face. They’ll be supported by our specialist housing teams, so you might even see a familiar face.

When will it happen?

Tuesday 12 May to Thursday 14 May 2026

During these three days, you may receive a friendly knock on your door from NCHA colleagues. Every visit is simply a conversation – nothing formal and there’s nothing for you to prepare. We just want to hear how you’re doing, and say hello.

Looking forward to seeing you!