We’re 100% gas safety compliant – Thanks to you!

We’re really pleased to share some great news: as of 22 January, every single one of our homes with a gas supply – all 7,930 of them – now has a current gas safety certificate.

That means we’ve reached 100% gas safety compliance, and that helps keep our customers safe in their homes.

This is a fantastic achievement for our gas team, but it’s also required close working with our Homes and Wellbeing teams. By working together and sharing information early, we’ve been able to improve our service – and most importantly, keep you safe.

Why it’s important for us to carry out your annual gas service

Your annual gas service isn’t just a routine check – it’s a legal requirement and an essential part of keeping you and your home safe. Here’s why letting us into your home matters:

1. It protects you, your family and those living around you

Gas appliances can become dangerous if they aren’t checked regularly. A service helps prevent risks such as gas leaks or carbon monoxide poisoning.

2. It keeps your heating and hot water working efficiently

Regular servicing helps identify issues early, so your system works better and is less likely to break down, especially in colder months.

3. It’s a legal requirement

As your landlord, we must carry out a gas safety check every 12 months. Allowing access means we can meet our legal duty and provide you with the documentation you need.

4. It only takes a short visit

The check is quick, and our engineers will always work around you as much as possible.

Thank you to all our customers who have given our engineers access to carry out these essential checks. Your cooperation helps us keep every home safe – and helps make achievements like this possible.

If you ever need to rebook an appointment or have concerns, please get in touch. We’re here to help.