The next chapter for customer engagement

Customers are at the heart of everything we do at NCHA, that’s why we’re always looking for more to get involved and share their thoughts so we can improve our services.

Last Friday (6 March), we held a customer engagement information event at the Nottingham Central Library, where customers could come along and find out more about ways to get involved. The event was a great success; we welcomed many customers throughout the day, had valuable conversations, and gathered excellent leads for our new Customer Oversight Group.

What happened at the event

Customers had the chance to meet Simon, Chair of the Customer Oversight Group, as well as other actively involved customers, speak with NCHA senior leaders, and chat with our friendly Customer Engagement team. We delivered welcome talks throughout the day, offered lunch and refreshments, and provided goodie bags for everyone who joined us.

Feedback from the day

Attendees told us they appreciated the chance to speak directly with our teams. Several customers said they welcomed the new approach to involvement, noting how important it felt to have their voices genuinely included in shaping improvements.

Simon Leyden, Chair of Customer Oversight Group, said:

“It was a really impressive event, there was a great buzz. We had customers attending from all over the region and it was great hearing people talking about their experiences and sharing their stories. As Chair of the group, I love to hear from as many customers as possible about their different experiences.”

Watch our short film below to find out more.

If you missed the event

If you were not able to attend but would like to find out more, we would love to hear from you. You can get in touch with any questions or to express your interest.

Call us on 0800 013 8555 or email CustomerEngagement@ncha.org.uk.

We look forward to hearing from you.