Ring ring…

We understand that waiting in for one of our repairs operatives to arrive can be inconvenient. You probably try to fit appointments in around work, school runs, shopping trips, deliveries etc.

That’s why we’ve introduced a new ‘call ahead’ system where our operatives will call you ahead of all visits to let you know that they’ll be arriving soon.

If you have a repair appointment booked, expect to receive a call from your operative shortly beforehand. Calls may come from either mobile number or withheld number and they will leave a message if you aren’t able to answer.

The operative will introduce themselves, confirm the purpose of their visit and advise you of their estimated arrival time.

Please note that, although our operatives always have the best of intentions, their arrival time can sometime be affected by hold ups at previous jobs or the traffic they encounter en route to your home.