Bank holiday opening hours - August 2025

Please note we’ll be closed on Monday 25 August 2025 for bank holiday, but our Customer Experience team phone lines will re-open at 9am on Tuesday 26 Augusy 2025.

If you need urgent help over the bank holiday weekend, please call us on 0800 013 8555.

Need help that's not urgent?

Customers can log into the My NCHA portal to find answers to common questions, make a payment and more.

You can also find further repair advice online.