Day in the life of a Community Coordinator

Joe describes the variety of activities that make up his role

Joe is one of the Community Coordinators in our Communities’ team and has been with NCHA for about two and a half years. We asked him what a typical day in his role involves and this is what he had to say:

“In our team, we generally plan our week a week or two in advance, so on a typical day I know exactly what visits or meetings I have booked in before I start. I find it beneficial to log in early to check for any urgent emails that have come through, confirm what my plan is for the day, and make sure that I have any pre-arranged visits downloaded onto my iPad or the correct paperwork printed out.

“Our day to day is very varied. One day it could be filled with admin including, notice paperwork, sending tenancy letters or completing tenant call backs. And the next day we could be out completing tenancy review visits, estate inspections or completing joint visits with our community safety team. Each day is different, which keeps us on our toes!

“Each Community Coordinator has a patch of properties that they oversee. We complete quarterly estate inspections at our larger estates, to check for any community issues including fly tipping, damages, or general concerns from our residents. Quite often, our customers just like to come and say hello and they like us to have a regular presence within their community.

“We complete many different types of visits throughout our work week. These include completing our 9-month tenancy reviews, 6-week new tenancy follow ups, or supporting our customers that are having problems with managing their tenancy or are having issues with the suitability of their property due to health reasons or personal circumstances.

“We are also currently completing our ‘Happy at home’ visits. This is where we are trying to visit all our customers that are over the age of 75 to confirm that their current home is still suitable for their needs and so that we can identify if there is any extra support required. We are looking to see if there are any outstanding repairs, issues with damp or mould or any need for adaptations to their home.

“I know that our team enjoy meeting our customers and being able to offer any support or advice to help them get the most out of their tenancy with us.

“Every day is different as a Community Coordinator, and you never know what you are going to walk into! Personally, I enjoy meeting our customers and trying to support them through a difficult period but hopefully in the end we achieve a positive outcome.

“At the end of the day, I usually type up my diary notes from my visits that day, reply to any emails that have come through whilst I’ve been out, and check that I know exactly where I need to be the next morning.”

If you’re interested in working with our communities like Joe does, check out our latest job vacancies on our website.