Volunteer Andy finds purpose and community at charity shop

After facing challenges in the past, Lombard Street resident Andy has found a new sense of purpose through volunteering at the National Children’s Air Ambulance charity shop in Newark.

Andy moved into our Lombard Street supported living scheme as part of his recovery from alcohol-related issues. 

Shortly after settling in, he spotted a local advert seeking volunteers able to support with electrical testing. He applied and said he hasn’t looked back since.

Now a key part of the shop’s team, Andy often volunteers more than 35 hours a week. His responsibilities range from organising donations and collections to assisting van drivers, serving customers, and helping create social media content.

“It’s a very diverse role and really fulfilling,” he said. “It’s always interesting to see what comes in. When you take an item, test it, prepare it, and then see it sell for a good amount, it feels like an achievement. And it’s great for the environment too - re‑using items and giving them a new lease of life.”

A real community-based shop

Andy says the team spirit is one of the biggest highlights of the job.

“It’s a fun place to be. We have a laugh, we’ve got a great team, and lots of regular customers. It’s a real community-based shop, right in the centre of town.”

He also believes volunteering can be a lifeline for people looking to rebuild their confidence or reconnect with others.

“I’d encourage people to volunteer. The hours can be really flexible. For me, it keeps me busy and active, and it’s close to where I live. It gets you out of the house, helps you meet new people, and can reduce the social isolation people often feel after tough times. It’s also great for building skills, confidence, and your CV.

“I feel like I’m contributing to society. Giving my time feels rewarding. It’s about personal development too - working in a team, learning new things, and re-learning skills I had before. I’m hoping it will give me the confidence to find paid work in the future.”

Melissa, the shop manager, says Andy has become an invaluable member of the team.

“Andy’s doing really well,” she said. “He’s a really hard worker and fits in brilliantly. I always describe us as a big dysfunctional family, but that’s why it works! He helps with van runs, customer service, moving and building furniture - he’s always willing to get stuck in.

“We see ourselves as a stepping stone. We want to help people like Andy build their skills and confidence so they can move into paid work, and we take a lot of pride in that.”

A safe and supportive place

Reflecting on his home at Lombard Street, Andy said: “It’s been great for me. The staff are brilliant, the atmosphere is nice, and the building has real history. It’s a safe and supportive place where I can have independence with help when I need it.”

Andy continues to look ahead with optimism and hopes his story encourages others to consider volunteering.

 “Take a look at the opportunities out there,” he said. “Volunteering really can change your life.”

Find out more about the work the National Children’s Air Ambulance on their website. You can also follow and like some of Andy’s latest social media posts on their Facebook page.