Improving how we survey customers
At NCHA customer feedback is incredibly important to us. When it’s positive we can use it to praise and reward our valuable colleagues, and when it’s negative we can use it to learn where we need to make changes and improvements.
We’ve reviewed our processes and have recently improved how we collect customer survey feedback.
When you move into one of our homes, contact our Customer Experience team with a general query or specifically about a complaint, anti-social behaviour or a repair, or move out of one of our homes, we’ll send you a text or email asking for your feedback.
These text messages will come from the following number: 0786 000 4024.
These surveys are very short, simply asking you to rate the service between one and five, and give an explanation for your score in a free text box, if you wish to provide more detail.
If you are not an NCHA customer, you will not receive these surveys.
Thank you to everyone who takes the time to complete our customer surveys.