Hello to our new Customer Resolution team

This new team will be helping customers who have complaints to get them resolved quickly.

At NCHA we always want our customers to be happy with the services we provide, so we’re always disappointed when we receive complaints.

We know that if you need to make a complaint you may be feeling distressed or inconvenienced, so we want to ensure that we handle your complaint as quickly and efficiently as possible.

That’s why we’ve created our new Customer Resolution team.

The new team is managed by Tracey Adams, who has worked for NCHA for many years and is passionate about providing the best service to our customers.

Tracey is joined by Kerry Ann, Michelle, Ayomide, Joanne and Lance. Between them they have many years of experience of helping customers and resolving problems.

They promise to listen to you and treat you with respect, and they ask that you do the same to them. They will act impartially while looking into what’s happened and sharing their findings with you.

Find out more about our Complaints policy.